Patient rights

The rights of medical patients and clients are protected by the Act on the Status and Rights of Patients and the Act on the Status and Rights of Social Welfare Clients.

The Act states that:

  • Patients have the right to self-determination on their treatment.
  • Patients have the right to receive information on their condition and treatment: what is included in the treatment, what are the possible risks, and what other options they have regarding their treatment.
  • Patients who are not satisfied with their treatment have the right to submit an objection to the health care unit, or appeal to the authorities controlling health care.
  • Health care units must appoint patient ombudsmen.

Patients have the right to appropriate and high-quality service. Patients must be treated in a manner that does not infringe on their human dignity, convictions, or privacy. The mother tongue, individual needs and cultural background of the patient need to be taken into account as far as possible. When treating minor patients, the needs of the entire family should be taken into account.